I am mourning the loss today of a very nice relationship. I used to be a HUGE Dell fan and customer. . .but that will end today. After what has to be the strangest interaction with the company, I am done with them.
I had a server die on Thursday morning. . .it is a production server and the power supply died. I should have had redundant power, but this is a little server that sits in the Graphics department, maintained by a very capable man there, and went under my radar. . until now. Our whole production process has halted because this computer is out of commission and not only won’t Dell ship me the part. . .they don’t know when or if they can! They have one in stock. . but they can’t release it to me!! I have a server down. . did I mention that? Unbelievable. I used to tell every and anyone who would listen to get a Dell, their service rocks! No more. Bye bye Dell. I think I hear HP calling. . .
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